Overview

A leading Indian ATM manufacturer faced challenges sourcing aging yet critical legacy-generation products, risking disruption to manufacturing and uptime. Advance stepped in with a proactive fulfillment model—minimizing disruption and supporting ongoing ATM innovations across India.

The Challenge

- The client relied on older-generation hardware, making vital products either end-of-life or hard to source.
- Any supply interruption risked manufacturing disruption, threatening timely deliveries and uptime expectations.
- Legacy embedded-use products required precise sizing, adding complexity for fitment within ATM units.
- Urgency was heightened by the need to maintain continuous operability of ATM devices.

Our Approach

- Deployed a volume‑ready fulfillment strategy, stockpiling critical legacy‑generation products to stay ahead of demand and reduce supply gaps.
- Delivered pre‑sized sample products to support client testing and ensure seamless fitment into embedded hardware.
- Offered extended credit terms that aligned with the client’s procurement-to-production cycle, from sourcing through testing to payment.
- Maintained ongoing, direct coordination with the client’s procurement and production teams to align deliveries with manufacturing timelines and avoid disruption.

Impact

- Manufacturing disruptions were effectively mitigated, ensuring smooth operations.
- Fitment issues were pre‑emptively addressed through tailored sample support—enabling efficient integration of components.
- Supply-chain transparency improved, reducing risks and shielding against potential losses.
- Sustained support facilitated the client’s ongoing development of new ATM models—bolstering their innovation trajectory.