Overview

A leading Indian ATM manufacturer faced challenges sourcing aging yet critical legacy-generation products, risking disruption to manufacturing and uptime. Advance stepped in with a proactive fulfillment model—minimizing disruption and supporting ongoing ATM innovations across India.

The Challenge

• The client used older hardware, with many products end-of-life or hard to source.

• Any supply gap risked disrupting manufacturing and delivery timelines.

• Legacy embedded products required precise sizing for ATM unit fitment.

• Urgency grew from the need to keep ATMs continuously operational.

Our Approach

• Deployed a volume‑ready fulfillment strategy, stockpiling critical legacy‑generation products to stay ahead of demand and reduce supply gaps.

• Delivered pre‑sized sample products to support client testing and ensure seamless fitment into embedded hardware.

• Offered extended credit terms that aligned with the client’s procurement-to-production cycle, from sourcing through testing to payment.

• Maintained ongoing, direct coordination with the client’s procurement and production teams to align deliveries with manufacturing timelines and avoid disruption.

Impact

• Manufacturing disruptions were effectively mitigated, ensuring smooth operations.

• Fitment issues were pre‑emptively addressed through tailored sample support—enabling efficient integration of components.

• Supply-chain transparency improved, reducing risks and shielding against potential losses.

• Sustained support facilitated the client’s ongoing development of new ATM models—bolstering their innovation trajectory.